Service Delivery Policy

Last updated: 14 November 2026

MapStart sells digital services. Nothing is shipped. This page explains what happens after you pay and how long each step takes.

1. After you pay

You receive a payment receipt from Stripe by email straight away. Within 1 business day we send you a short form asking for your business details, photos and the email of the Google account that will own your profile.

2. One-time Google Maps listing

• We create or complete your Google Business Profile within 3 business days of receiving all your details.
• Google then asks for verification, usually a short video recorded on your phone at your business. We send you a step-by-step guide.
• Google usually reviews verification within 5 business days. Your listing appears on Google Maps once Google approves it.
• You are added as an owner when we set up the profile, and you become the primary owner once it is verified.

3. Monthly plans

• Work starts within 3 business days of payment and of you adding us as a manager on your profile.
• Posts, photo updates and review replies are done throughout the month.
• You receive a performance report by email every month.

4. Delays

If we need something from you, the delivery time starts when we receive it. If we expect to miss a delivery date for a reason on our side, we tell you before it is due.

5. Questions

Email support@getmapstart.com or WhatsApp +44 7877 475217.