Refund & Cancellation Policy

Last updated: 14 November 2026

This policy explains when you can get your money back and how to cancel. It is part of our Terms of Service. MapStart is a trading name of Aicha Famous Ltd.

1. One-time Google Maps listing (€30)

• Before we start work: cancel and get a 100% refund.
• If we cannot deliver for a reason on our side: 100% refund.
• Once your profile has been created or edited: the fee is non-refundable, because the work has been done.
• Google verification: Google alone decides whether a profile is verified and published. If Google refuses verification, we help you try again at no extra cost. A refusal by Google, or a verification step you do not complete, is not a reason for a refund.

2. Monthly plans (Starter, Growth, Pro)

• Plans renew automatically every month until you cancel.
• Cancel anytime from your billing portal (log in with the email you paid with) or by contacting us. No cancellation fee.
• Cancellation takes effect at the end of the month you have already paid for. You keep our services until then.
• We do not refund partial months or unused time.
• If you are charged after you asked to cancel, we refund that charge in full.

3. How to request a refund

Email support@getmapstart.com or WhatsApp +44 7877 475217 with the email address you used to pay and the reason for your request. We reply within 2 business days.

4. How refunds are paid

Approved refunds go back to the original payment method through Stripe. They usually appear on your statement within 5 to 10 business days, depending on your bank.

5. Disputes

If something went wrong, please contact us before opening a dispute with your bank. Most problems are solved within a day.